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Frequently Asked Questions
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all of your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: Why is the name PetMeister listed in my credit card statement?
A: PetMeister is the parent company of ReptileSupplyHouse.com
Q: Do you offer a faster method of shipping?
A: Yes, we offer UPS 2nd Day and Next Day Air. Prices are listed in the shopping cart.
Q: I live in a foreign country, do you ship there?
A: Yes we do! We will contact you with the shipping costs.
Q: What forms of payment do you take?
A: For the US and Canada we accept PayPal, MC, AX, Visa, Discover, money orders and cashiers checks. For all other countries we accept payment from PayPal, a FREE online payment service.
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